How much does it cost?
A Standard Delivery charge of £3.95 is added to all orders to UK mainland addresses.
SPECIAL OFFER - Free UK delivery on all orders over £50
We can arrange European and worldwide delivery - please contact us first for a quote.
How long does it take?
Items (with the exception of personalised products) ordered on any business day
(Monday - Friday) excluding Bank Holidays should be delivered within 3 business days
(excluding Saturday). Our standard delivery charge does not provide for next day delivery.
Personalised products should be delivered within 7 business days from the date of order
however these may take longer during busy periods such as Christmas. If an item is required
for a specific date please contact us at firstname.lastname@example.org to confirm delivery time.
Special Delivery can be arranged for an additional cost however the cost will be dependent on
the item purchased. This service aims to deliver the next working day after despatch.
Non personalised Special Delivery orders placed prior to 12 noon should be despatched the same
day. Personalised Special Delivery orders are given priority over standard delivery orders however
please still allow 3-4 working days for delivery. If you require Special Delivery please contact us
either at email@example.com or on 08456 211 272 for the cost.
We rely upon the services of the Royal Mail and cannot be held responsible for the late
delivery of an item. For the avoidance of doubt we will not refund the standard delivery charge
if the item(s) are not delivered on the anticipated delivery date.
What to do if there is a problem with the delivery
If the parcel does not arrive when you expect it then please don't hesitate to email us at
firstname.lastname@example.org If applicable we will initiate a lost parcel claim and let you
know what's happening.
If the goods are damaged upon receipt please email us at email@example.com within
7 days of delivery.